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We Keep IT From Becoming a Problem.

We keep IT running and handle problems at the source so they don’t keep resurfacing.

Managed IT means proactively supporting and maintaining your technology so your business can operate without constant disruptions.

 

At Connex, we believe pricing and responsibility should be clear. That’s why we offer simple Managed IT bundles, with optional add-ons for security, backup, and infrastructure. No assumptions, no surprises.

How We Handle IT Differently

Most IT problems don’t come from one big failure.
They come from small issues that never get fully addressed.

Our approach is built around preventing that cycle.

  • We Fix the Cause, Not Just the Symptom

    When something breaks, the goal isn’t to close a ticket.
    It’s to understand why it broke and make sure it doesn’t keep happening.

    That means changes at the system level, not temporary workarounds.

  • We Look at the Whole System

    Problems rarely live in one place, they show up where systems interact.

    We manage IT as a connected environment. Devices, users, configurations, and change so issues don’t bounce between silos.

  • We Keep IT Understandable.

    You don’t need technical explanations to trust what’s being done. We explain what matters, skip what doesn’t, and keep communication straightforward.

  • Our base managed IT package goes beyond day-to-day support.

    It includes procurement assistance, vendor coordination, and access to preferred pricing for onsite work and projects so routine needs don’t turn into separate negotiations or surprise invoices.

    The goal is simple: fewer gaps between support, projects, and vendors, and fewer situations where something needed falls outside the agreement.

  • Many IT providers overload technicians to maximize margins.
    That leads to rushed fixes, surface-level troubleshooting, and the same issues showing up again and again.

    We intentionally limit technician workloads so they can:

    • understand your environment

    • follow issues through to completion

    • fix problems properly instead of temporarily

    That decision directly affects the quality and consistency of the service you receive.

  • At Connex, ownership is not a slogan. It’s how we operate.

    If a system is under our management, someone is accountable for how it behaves.
    Issues don’t get passed between people, vendors, or departments without resolution.

    That ownership is what prevents problems from lingering.

Managed IT – Core

  • 24/7 system monitoring & alerting

  • Patch management (OS & supported applications)

  • Business-hours help desk support

  • Endpoint management

  • Baseline endpoint security (EDR)

  • User onboarding & offboarding

  • Basic system documentation

  • Procurement Assistance

  • Email and Phone Support (M-F, 8-5)

  • VIP Project and Onsite Support Rates

Best for businesses that want reliable IT support without paying for services they don’t need.

Managed IT + Security

  • Everything in Managed IT – Core

  • Enhanced endpoint security policies

  • Multi-factor authentication (MFA) enforcement

  • Email Management

  • 3rd Party Software Support

  • Security alert review & reporting

Most Popular Package

Best for businesses that want stronger protection without enterprise pricing.

ADD-ON SERVICES

Endpoint & Identity

  • Enhanced EDR policies

  • Managed Detection & Response (MDR / SOC)

  • Identity protection & MFA enforcement

  • Privileged access management (PAM)

  • Device control (USB, peripherals)

  • Disk encryption enforcement

  • Conditional access policies

  • Password vaults / password managers

Digital Transformation

  • Microsoft 365 optimization

  • SharePoint / Teams structure & governance

  • File migration & cleanup

  • Version control & permissions alignment

  • SaaS consolidation (cut unused tools)

  • AI usage policy creation

  • Copilot / AI assistant setup

Email & Collaboration Security

  • Advanced email security

  • Phishing simulation & training

  • DMARC / DKIM / SPF setup & monitoring

  • Email encryption

  • Secure file sharing solutions

  • Collaboration governance (Teams / SharePoint)

Monitoring & Intelligence

  • SIEM / log management

  • Dark web monitoring

  • Vulnerability scanning

  • Penetration testing (light / third-party)

  • Security posture assessments

Network Security

  • Firewall management

  • IDS / IPS monitoring

  • Secure DNS filtering

  • VPN management

  • Zero Trust architecture design

Backup/Recovery ADD-ONS

  • Endpoint backup

  • Server backup

  • Microsoft 365 backup

  • Google Workspace backup

  • SaaS backup (QuickBooks, Salesforce, etc.)

  • Image-based backups

  • Offsite / immutable backups

  • Disaster recovery (DRaaS)

  • DR testing & validation

  • Business impact analysis (BIA)

  • Ransomware recovery playbooks

Network & Infrastructure ADD-ONS

  • Network ownership & management

  • Firewall, switch, wireless management

  • Network monitoring

  • ISP coordination & escalation

  • Redundant internet & failover

  • SD-WAN

  • Wireless surveys & heat mapping

  • Rack / MDF / IDF design

  • Certificate management

Cloud & Microsoft 365 ADD-ONS

  • Microsoft 365 administration

  • License optimization

  • SharePoint governance

  • OneDrive governance

  • Teams governance

  • Azure AD / Entra ID advanced management

  • Cloud tenant security hardening

  • Cloud migrations

  • Virtual desktops (AVD / W365)

Co-Managed IT

  • Co-Managed IT is a shared responsibility model where Connex supports and augments an internal IT team, without replacing them.

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