Questions We Hear All the Time
"If our software is HIPAA-compliant, what are we still responsible for?”
Most of it. The application helps, but access control, devices, email, and user behavior are still on you.
“Are we actually compliant or do we just think we are?”
Most businesses are partially compliant and partially exposed. We’ll tell you honestly which is which.
“Do small practices really get audited or investigated?”
Yes. Size doesn’t change responsibility — it just changes how prepared you are when questions come up.
“Is shared access really that big of a deal?”
Yes. It’s one of the fastest ways compliance falls apart, even when everything else looks fine.
“How do we prove we’re doing the right things if someone asks?”
By having controls that are maintained, documented, and actually enforced not just written down.
“What counts as a reportable incident?”
That depends on what was exposed, how it was accessed, and what safeguards were in place at the time.
“What about personal devices and remote access?”
They’re allowed, but only if they’re controlled. Unmanaged access is where most exposure starts.
“What’s our risk if we don’t do all of this?”
Incidents, investigations, downtime, fines, reputation damage. Usually in that order.
Where Security Turns Into a Compliance Problem
In regulated environments, most compliance issues don’t start with policies. They start with security details that quietly drift.
• access that’s never cleaned up
• shared logins that linger
• devices accessing data without safeguards
• backups that exist but aren’t verified
• updates that get postponed “for later”
Everything still works — until an audit, an incident, or a question exposes the gaps.
What We Take Responsibility For
Compliance only holds up when security controls are actually enforced day-to-day.
If we manage it, we own:
• user access and permissions
• endpoint and device protection
• email and entry-point security
• patching and update discipline
• backup integrity and recovery readiness
• safeguards that match real workflows
We don’t assume the software or the cloud vendor has it covered.
We make sure it is.
Most security problems aren’t obvious, that’s the Problem. Security usually doesn’t fail all at once. A system doesn’t get patched, access never gets cleaned up, a backup hasn’t been tested in months, Email filtering slowly gets looser. Everything still works which makes it easy to assume everything is fine.
That’s how risk quietly builds up. Most businesses aren’t insecure because they ignore security, they’re exposed because no one is consistently maintaining it.